Article templates have pre-defined fields structured in a specific order. These templates help create a consistent structure for knowledge articles.
A knowledge base can be your customer's self service guide through your product, but. Say a Help Scout customer wants to learn about workflow templates.
Writing a Public Knowledge Base Article. The purpose of KCS Knowledge Articles is to provide customer with clear, consistent, and accessible technology .
Document Template Examples. Letter Templates. Blank Client Letter (left aligned. For a list of ready-made invoice template see Invoice Template Examples.
Elements of a Help Desk Knowledge Base Article. Ideally, a knowledge base template will include separate fields for Problem, Steps, Resolution, and .
Establish a process for flagging issues for the knowledge base. The other " template" is direction and monitoring – each article should be a short solution to 1 .