The Knowledge Base application template for Windows SharePoint Services 3.0. All documents and articles in the Knowledge Base can have keywords .
Create a repository of KB articles in CRM that your. Parature, from Microsoft knowledge base visit the. templates for guidance on writing their own KB articles.
In using the new knowledge base in CRM 2016 I have found there is no "Article Templates' option for creating the content of the article. In the old versions of .